Dixie State University Library

Dixie State University
Library & Learning Services

Academic Performance Center
Annual Report 2018–2019

Table of Contents

2019 Annual Review

Department Name: Academic Performance Center

College Name: Library & Learning Services

Department Head: Rob Gray

Department Mission Statement (required for NWCCU):

The mission of the Dixie State University Academic Performance Center is to facilitate an active learning environment wherein all students can engage in peer-to-peer instruction and excel in their coursework. Our focus is high-enrollment, high DWF rate lower-division courses. We aim to create a community of academic collaboration, both at Dixie State University and in southern Utah.

Goals and Accomplishments

Report progress on goals identified in last year’s report.

LLS Goal 2: Expand Resources and Enhance Services

Strategy: Develop multiple advertising strategies to reach both faculty and students in order to increase the number of consultations the APC completes each year.

Strategy: Work with department chairs and professors to hire better tutors and improve the APC’s reputation.

Strategy: Create an online tutoring program.

Strategy: Implement one-on-one tutoring sessions and possible group tutoring.

Strategy: Improve the quality of tutoring in the APC by instituting a tutor-training course for the APC’s tutors and plan to implementing CRLA program certification into the APC.

Strategy: Create additional LLS courses.

LLS Goal 3: Contribute to Campus-Wide Retention Efforts

Strategy: Create measurable objectives that align with the Library and Learning Services and University goals.

LLS Goal 4: Remove Barriers to Access and Improve Efficiencies

Strategy: Create a LLS Newsletter.

Strategy: Assess the APC’s current traffic and capacity by reviewing week-by-week, day-by-day, and hour-by-hour consultation data to accommodate students’ tutoring needs as efficiently as possible, with tutoring hours corresponding directly with demand.

Strategy: Create a mission statement that limits the APC’s scope to general education courses and high-enrollment, high-demand lower division courses, with the exceptions of English and math courses.

Strategy: Assess program effectiveness with quantitative and qualitative studies.

Strategy: Create a DSU style guide.

2. Summarize department and faculty highlights. (Provide a brief account of this year’s significant happenings and department accomplishments. Include faculty recognitions, honors, publications, presentations, etc.)

Staff Accomplishments and Honors

Director of Learning Services:

Rob Gray attended the Utah CRLA convention and the national CRLA convention. He also attended tutor center management training at Engineerica’s corporate office. He was a co-writer on a large Atwood Retention Grant, and helped create the University’s supplemental instruction program. He served on several task forces and committees including the University’s Trailblazer Connection committee. He suggested and implemented study hall tutoring for athletes. He also implemented a Library and Learning Services internship to publish a monthly, student-written newsletter. He received grants to develop three online tutor and mentor training courses and recently received a grant to develop an English course using OER.

Student Coordinators:

Cambron Sherman worked as a writing tutor to begin the academic year and was promoted to Academic Performance Center coordinator before accepting a management position at Techie for Life in the fall.

Emma Lee began the academic year as a tutor in the Writing Center and was soon promoted to coordinator in the Academic Performance Center to take Cambron’s spot. She presented her senior thesis at the Sigma Tau Delta national convention and was the managing editor for the LLS Newsletter. She graduated from DSU this spring and has accepted an offer to attend USU Master of Technical Writing program in the fall.

Student Tutors:

Brooke Rawlinson presented research at the American Society of Criminology Annual Conference in Hawaii. She was a member of DSU's Booth Honors Program, graduated Summa Cum Laude honors, was accepted into six law schools across the country, and has chosen to attend BYU law starting Fall 2019.

Jane Lo was DSU’s Female Student of the Year.

Jordan Nelson volunteered at the Family Support Center of Washington City, completed two internships—one at Dixie Regional Medical Center in the ICU and one at Precision Genomics—and graduated with Bachelors in Individualized Studies. He plans on attending medical school next year.

Camila completed a Spanish Service Learning Trip to Mexico and participated in the Give Kids a Smile program.

3. Complete the table below for faculty (excluding adjuncts) as of May 2019, then provide adjunct information below the table.

Name and Degree Tenure Status

T = Tenured

TT = Tenure Track

NTT = Non Tenure Track

Rank Faculty FTE Released Time in Credit Hours
Rob Gray, MFA NTT Interim Director 1.0 N/A

Number of part-time student tutors, receptionists, and coordinator: 18

Department Effectiveness

10. Please add any other performance data you might like to include here that will help inform an accurate snapshot of your department.

Department Highlights:

A. During the 2018-2019 academic year, the Academic Performance Center had 7,511 student visits, a 1,684 percent increase in total visits over the 2017-2018 academic year (421 visits).

B. The Academic Performance Center added a study hall for athletes during fall semester. The Athletic Department announced that their athletes recorded the highest GPA on their record for that semester.

APC Visits by Week and Semester

C. In an online survey administered to faculty on their perceptions of the Academic Performance Center, we found that most faculty believe that the tutoring center is effective in helping their students study subject matter. However, from this same survey, the Academic Performance Center also found that many faculty members have misconceptions about the tutoring center’s services; although, we added a “faculty resources” page to our website last year. To provide a more effective message, we plan to have an open house for faculty and staff during the first week of the fall 2019 semester. Some questions and answers from our faculty survey are below.

Which of the following best describes the extent to which you promote the APC to your students? I am familiar with the APC’s study hall service. I am familiar with the APC’s one-on-one tutoring service. Overall, how effective do you think APC tutors are in contributing to student learning?

D. In a survey given to students as they finished tutoring appointments, our tutors scored perfect results in nearly every category. Questions and results are below.

My tutor was respectful. My tutor was a knowledgeable source of information. My tutor involved me in the tutoring process. My tutor acted professionally. The environment in the Academic Performance Center is inviting.

11. Conduct SWOT Analysis—Strengths, Weaknesses, Opportunities, Threats (Identify internal strengths and weaknesses, and external opportunities and threats. Analysis of facilities, resources, administration/staff, budgets, outside influences, competition and stakeholder satisfaction.)


Chair’s Response—Planning for the Future

12. Based on the above data, list specific goals your department will target to accomplish during the coming academic year. Note: In next year’s report, follow up reporting on these goals will be covered in #1 and #2 as in this report.

LLS Goal 2: Expand Resources and Enhance Services

Strategy: Increase total consultations next academic year

Strategy: Increase Subject Tutoring

Strategy: Begin a proposal to acquire a Title III Strengthening Institutions Grant

Strategy: CRLA certification

LLS Goal 4: Remove Barriers to Access and Improve Efficiencies

Strategy: Increase Department Efficiency

15. What are departmental projected needs for the next 3-5 years? Include staffing, space, budget, etc.)

The Academic Performance Center’s biggest need in the next few years will be additional space. As our program continues to grow and as the Athletic Department will require additional tutoring to meet Division 1 standards, Learning Services will need additional room. Our suggestion is to combine the Honor’s Lab with the English Department Collaborative Learning Space, as both are underused, and create one large tutoring space between the Academic Performance Center, the Writing Center and the Honor’s lab space.

Another need will be additional funding, and we plan to address this with a Title III grant.